At Aristocrats Boutique, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better! Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact us within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you! Here is a simple run-down of the rules and procedures for returns: • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. • All returns must be received within 30 days* of the date that we ship out your order. • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return. • Returned items must remain un-washed and unworn. • Shipping is non-refundable, unless there was a mistake on our end. • Please allow our team 5-7 business days to process your return once it is received at our warehouse. We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out! *Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window. Exchanges We are now offering exchanges for the SAME item but in a different SIZE! If you wish to exchange your item for a different size, please contact us immediately. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as a gift card. Personalized items are not eligible for exchange. Hassle-Free Returns We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!) We’ve spelled out the process below so that you’ll know just what to expect. Don’t forget that your original shipping cost is non-refundable. Please allow 5 to 7 business days for your gift card to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this! (We promise, we have tried!) . Changing or Cancelling Your Order Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to make any changes to your order. Adding Items to an Order You Just Placed Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if we have not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at aristocratsonmain.com and include both order numbers in your message.